Privacy Policy

How do we collect your personal information.

The personal information we collect from you is personal information that you provide voluntarily through one of the following methods:

• By completing an enquiry form contained on our websites
• By discussion with our staff via meetings, telephone or email.
• By direct contact with AkaalTec Ltd., using our contact information.
• By being referred to us by another business, but only where you have given that business your consent to pass us your personal information.
• Through cookies. Please refer to the section cookies and personal data collected automatically.

What type of personal information do we collect

Any personal information we collect from you will be voluntarily provided by you personally, or by others who have obtained your permission to pass us your personal information. The personal information we collect from you will be limited and will solely relate to the product or service that you have shown an interest in. The following describes the types of personal information we may collect:

• Contact information – your name, postal address, telephone number, mobile phone number, and email address.
• Details of the type of product or service that you shown an interest in. Examples are:
  • Property – property types, locations, values, mortgage requirements and insurance requirements. We may also collect details of your current property status, including whether it has been sold or if it is up for sale and whether or not you are in a chain.
  • Financial Services – Type of product, value of product, provider of product, credit rating and product maturity dates. We may also collect details of your financial circumstances to enable us to understand your requirements.
  • Legal services – Type of service, your nationality.
  • Marketing Preferences – Details of your marketing preferences and whether you are happy to receive marketing communications via Email, Telephone, Post or Text Message.
  • Feedback – where you have provided us with feedback on a product or service, or on a product provider, we may record your opinions and any text that you have written.

Due to the diversity of products and services contained on our sites, it is not possible to identify here every separate piece of personal information that we may collect but the above examples should provide a clear indication of the type of personal information that would be required for a particular situation.

Who will we share your personal information with.

Only where it is applicable will we share the information we collect with our partners and product providers. Some examples of the type of associates where we may share your personal information, but only for the purpose of furthering your product requests, are: Property Developers, Property Management Companies, Estate Agents, Financial Services Firms, Insurance Companies, Health Care Providers, Law firms, Accountants, Credit agencies, Her Majesty’s Revenue and Customs (HMRC) and other relevant regulatory bodies and authorities

We may also share information about you, if required legally to do so.

We will only share the minimum information required by a product and or service provider to make an initial assessment of their ability to provide the service you require. Once you have agreed to work with that provider, any personal information required by that provider will be agreed between you and that provider and not conveyed to AkaalTec Ltd.

Where our websites carry access to social networking facilities, which are operated by third parties, who may use or share personal information in accordance with their own privacy policies. Where you access these facilities it is recommended that you review their privacy notices prior to posting personal information.

How we keep your personal information safe

The security of your personal information is of the utmost importance and we are committed to protecting the personal information we process. Access to your personal information is restricted only to those who have a legitimate business need to have it and we will use a variety of technical and organisational measures to safeguard your personal information.

Our IT systems are protected by firewalls and we keep our software updated and supported by anti-virus protections and intrusion detection systems. Information is stored on secure servers, located in the UK and Europe.

While we will use all reasonable efforts to safeguard your personal information, it is acknowledged that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information that is transferred from you, or to you, via the internet.

How long will we retain your personal information

Your personal information will be deleted when it is no longer reasonably required for the relevant purposes and we are not legally required or otherwise permitted to continue storing such information.

For marketing purposes we base the time we hold information on the level of interaction that we have with you. Where you have not been in recent contact with us and we are no longer required to hold your information, usually a period of between 5 and 7 years, then we may remove your information from our registers.

Cookies and Personal Information that is collected automatically:

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. It may automatically collect standard internet and website log information and details of patterns about how website visitors behave. The information we collect may include information about your internet service provider, your operating system, browser type, domain name, the internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the web pages you request and the date and time of those requests. This may allow us to find out which parts of the website are popular or need changing. This is done in a way which does not identify any individual and we do not try to identify visitors to our website or to link this information with any personal information we collect.

You can set your browser not to accept cookies and the website below tells you how to disable cookies from your browser. However, some of our website features may not function as a result.

Your Rights

Under Data Protection law and regulation, you have a number of rights which may be applicable and which are set out below. You can exercise your rights either verbally or in writing.

Right of Access to your personal information – You have the right to request and receive copies of the personal information we hold that directly relates to you.

Right to have inaccurate personal information corrected or removed – You have the right to request that inaccurate information is rectified or removed from our data bases.

Right of Objecting – You have the right to object to us processing your data where we are processing your information in the public interest or for our legitimate interests.

Right to complain – You have the right to complain to the Information Commissioner’s Office at www.ico.org.uk if you believe we have not handled your request in an appropriate manner. We would encourage you to contact us before making a formal complaint to allow us time to resolve any issues or concerns you may have.

Lawful Basis of Processing

The legal basis we use to process your personal data may differ for each processing activity but depending on the purpose for processing, as outlined in this document, we rely upon the following:

Consent – Where your permission and consent has been provided to allow processing to be undertaken.

Contractual – Where you have or will enter into a contract with AkaalTec Ltd., and we need to process your information as part of this contract.

Other Laws and Regulations – Where we are bound by further laws and regulations to process your information. Examples are Data Protection, Crime and anti-money laundering, Financial Services, Property and estate management, Employment and Welfare and health and safety.

Legitimate Interests – Where the processing is necessary for the purposes of AkaalTec’s legitimate interests or those of any third party that receives your personal information, except where these are overridden by your interests or fundamental rights and freedoms.

Marketing Materials – The only exception to the above is the sending of direct marketing materials, which we will only do with your consent.